Who can buy on the web?

The items offered through this website are available only to our customers, customers who have purchased Vania products in the last two seasons. Our products are not sold to the end customer

How do I sign up?

It’s so simple. If you are already a Vania client, please contact our customer service department at the following email address admin@intimavania.com . In a few hours, you will receive a password. With your email and the password, you’ll be able to visit our Vania customer website. If you are not a client yet, you need to contact Vania’s customer service department at admin@intimavania.com , leave us your information, and our agent in your area will contact you.

Can I change my account?

To manage your account, you have to go to My account and modify the information you want and save the changes.

Is my data safe?

Our website has the Extended Validation (EV) SSL certificate, which corresponds to the most advanced level of encryption. We can ensure that your data is well protected. You can check this by consulting the address in the browser, since the EV makes all or part of the URL (depending on the browser you use) appear green or the icon of a closed padlock appears. Vania does not have access to or store credit card data or any other type of payment. In order to pay for the order, the Vania website will redirect you to the payment gateway, corresponding to the selected mode, from which you can complete the purchase process by entering your card or Paypal details.

How to download the EAN codes of our products?
Access the professional field and click on downloads. Choose the file you want and
all the collection and their EAN references will be downloaded in pdf format.
How to download the pictures of our products?

Access the professional field and click on our product finder on the magnifying glass icon. Write the reference you want to find. When you click on the picture, you ​ will find the option to download all the pictures. Download them and choose the one that suits you best for your website or social networks

How to place an order?

It’s so easy!

1- Choose the collection and the type of garment: Nightgowns, pajamas, robes, dresses, pants, silk knit...

2- Select size, colour, quantity and add the item to the cart. You can choose now to continue shopping or to process your order. If you want to process your order, confirm and complete the purchase.

3- Once your order is placed, you will receive a confirmation email. If you don’t receive it, please contact our customer service department.

* You must keep in mind that in all garments, p assing the cursor over the picture you will get an enlargement of the photo to see more detail. Clicking on the picture you will have all the information you need about the product, reference, price, available sizes, colours, composition, and care. In each garment, you will have a size guide that shows you the equivalences and the measurements. You also have the option to download all the images, download them and choose the one you like the most for your website or social networks. In addition, we propose different combinations to complete the look. You have an option of selecting those products you may be interested in, clicking on the “heart” icon in each photo. You will find your selected items in “my wish list” in your account.

How to pay for my order?
Orders under 200 euros will be charged within 30 days in your usual account
number.
Orders over 200 euros will be charged within 60 days. Bank transfer within 30
days is also admitted, as well as credit or debit payment with VISA and
MASTERCARD, and PAYPAL payment.
In the last two options, the order will be valid once it is authorized by your bank.
Therefore, the charge will be made at the time of confirming the purchase, with a
4% discount for prompt payment.
Who pays the shipping costs?
Shipping is free, as long as it is a minimum order of 50 euros in Spain, if it is less
the cost of shipping is € 4.99 and 150 euros in the countries of the European
Union, if it is less the cost of the
shipping is 9,99 €
How long will my order arrive?

Within the Peninsula, delivery is usually made in 24-48 working hours, although in the vast majority of cases it is done in the following 24 working hours.

In the case of the Balearic Islands, The package is delivered in 24-72 working hours, all depending on the route of the courier.

How to track my order?

Once SEUR has collected your package from our headquarters, they will send you an email with your tracking number, notifying you your parcel is collected. This notice contains the delivery address. The next day, you will receive another email from SEUR with the approximate delivery date and time. You will be able to change the delivery date and address in seur.com.

During busy periods such as Christmas or Three Kings Day, and to expedite the delivery, SEUR can change the process and only send a notice the delivery day.

Can I cancel an order?

From the moment the order request process is completed, the purchase is firm. For this reason, it is not possible to cancel orders from the online store.

If necessary you can contact our support center.

What do I do if my question is not on this list?

Don't worry, you can contact our customer service department at admin@intimavania.com < / strong> or through our support center and we will answer any questions you may have. You can also call us at & nbsp; 973 21 01 31 from Monday to Thursday from 8:00 a.m. to 5:30 p.m. and Friday from 8:00 a.m. to 2:00 p.m.

Product added to wishlist

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